Terms and Conditions

Exmoor Heating Fuels – Terms and Conditions of business

  1. Definitions
    1. “Seller” means Exmoor Heating Fuels, Mart Road, Minehead, Somerset, TA24 5BJ.
    2. “Buyer” means individual or organisation who agrees to purchase Goods from the Seller.
    3. “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods, incorporating these Terms and Conditions
  2. Conditions
    1. Nothing within these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
    2. These Terms and Conditions shall apply to all Contracts for the sale of Goods by the Seller, to the Buyer, and shall take precedence over any other documentation from the Buyer.
    3. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
    4. Variation on, or alternatives to, these Terms and Conditions shall be deemed inapplicable unless agreed in writing by the Seller.
    5. Any complaints should be addressed to the Seller’s address stated in schedule 1.1.

  3. Ordering
    1. All orders placed for Goods (regardless of medium by which they are placed) shall be deemed to represent an offer by the Buyer to purchase Goods in compliance with these Terms and Conditions.
    2. Where Goods ordered by the Buyer are not available from stock or otherwise cannot be provided, the Buyer shall be notified and given the option to either wait until the Goods become available, or to cancel the order and receive a full refund within 21 days.

  4. Price and Payment
    1. The price of the Goods will be stated on the website of the Seller and are exclusive of VAT, delivery, and additional fees.
    2. The final purchase price, including VAT, delivery charges, and additional fees, will be displayed after the Buyer has completed the configuration of their order, in the Buyer’s shopping cart on the website.
    3. After the order has been placed and payment made, the Seller will confirm the details, delivery schedule, and final price of the Goods.
    4. Payment must be made in full before dispatch of the Goods.
    5. All payments must be made in £GBP.

  5. Delivery
    1. The Buyer will be responsible for providing safe, suitable, accessible storage and will indemnify the Seller against any damages, expenses, or costs incurred as a result of the Buyer’s failure to do so.
    2. The quantity shown by the provided invoice or other device used by the Seller shall be accepted by the Buyer as the quantity delivered.
    3. Risk in the Goods shall be passed to the Buyer at the point of delivery.
    4. The Buyer shall inspect the Goods as soon as is attainable after delivery and must inform the seller within 3 days in the event of any claim, including but not limited to, those for shortages, damages, or loss in transit, failing which the Goods shall be conclusively presumed as fully received and accepted by the Buyer.
    5. The Seller reserves the right to charge part load, waiting time, and inaccessibility charges at it’s own discretion where deemed appropriate by the Seller.

  6. Cancellations and refunds
    1. All payments are for invoices provided by Exmoor Heating Fuels Ltd for Goods delivered to your premises unless explicitly stated in writing otherwise by the Seller.
    2. Payments are non-refundable after delivery of Goods has been completed and your payment has been processed. Invoice payments through the Seller’s website can only be refunded at the discretion of the Seller.
    3. Payments are made in £ GBP.
    4. By using our online payment system the Buyer is agreeing to our full Terms and Conditions.